Man with Van Surrey Privacy Policy

This Privacy Policy explains how Man with Van Surrey collects, uses, stores and shares personal data in connection with our removal and transport services. It applies to all Man with Van Surrey customers and prospective customers located in the Surrey area, as well as visitors who interact with us through our website, online forms or other communication channels. We are committed to protecting your privacy and handling your information in a lawful, fair and transparent manner in accordance with the UK General Data Protection Regulation and the Data Protection Act.

Data Controller

Man with Van Surrey is the data controller in relation to the personal data we collect and process about you. As data controller, we determine the purposes and means of the processing of your personal information and are responsible for ensuring that such processing complies with applicable data protection law.

Personal Data We Collect

We may collect and process the following categories of personal data when you contact us, request a quote, book a service or otherwise interact with us as a customer or potential customer in the Surrey area.

Identity and contact details such as name, postal address, collection and delivery addresses, and any other contact details you choose to provide. Booking and service information such as requested service type, moving date and time, property access details, inventory or list of items to be moved and any special instructions related to your booking. Communication data including the content of email or online enquiries, messages and any feedback, reviews or complaints you submit to us. Payment and transaction details such as payment method and records of payments made for our services. We do not store full card details if you pay by card; these are processed by secure payment processors. Technical and usage data relating to your use of our website, such as IP address, browser type, device information, pages viewed and the date and time of visits, collected through standard server logs and similar technologies.

How We Collect Your Data

We collect personal data directly from you when you contact us to request information or a quote, make a booking, communicate with us by phone or online or give us feedback. We may also receive personal data indirectly where a third party arranges a removal or delivery service on your behalf and provides us with your contact details or address. In addition, we may collect basic technical data automatically when you visit our website through your browser or device.

Purposes and Lawful Bases for Processing

We only process your personal data where we have a lawful basis under data protection law. The main purposes for which we use your data, and the corresponding lawful bases, are as follows.

To provide quotes and deliver our services. We use identity, contact, booking and payment information to provide quotes, confirm bookings, deliver removal and transport services and manage your account. The lawful basis is performance of a contract or taking steps at your request before entering into a contract. To communicate with you. We use your contact details and communication data to respond to your enquiries, send booking confirmations and updates, and handle any issues or complaints. The lawful basis is performance of a contract and our legitimate interests in providing good customer service. To manage our business and operations. We use booking, transaction and usage data to manage schedules, plan routes, maintain internal records and improve efficiency. The lawful basis is our legitimate interests in operating and improving our business. To process payments and prevent fraud. We use payment and transaction data to process payments for services provided and to help protect against fraudulent activity. The lawful bases are performance of a contract, compliance with legal obligations and our legitimate interests in preventing fraud. To meet legal and regulatory obligations. We may process certain information to comply with tax, accounting, insurance and record keeping requirements. The lawful basis is compliance with a legal obligation. To improve our website and services. We may use technical and usage data to analyse how our website is used, to troubleshoot and to improve our services and user experience. The lawful basis is our legitimate interests in maintaining and developing our services.

Data Sharing and Processors

We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors are only permitted to process your personal data in accordance with our instructions and must implement appropriate security measures.

Types of processors we may use include payment processing providers to securely process your payments, IT and website hosting providers who support our online systems and infrastructure, and customer relationship management or booking system providers that help us manage enquiries, quotes and bookings. We may also share limited personal data with professional advisers, insurers or legal representatives where necessary for the establishment, exercise or defence of legal claims or to obtain advice and with public authorities or regulators where required by law.

We do not sell or rent your personal data to third parties for marketing purposes.

International Transfers

Where any of our service providers or systems are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, such as the use of contracts incorporating standard data protection clauses approved by relevant authorities or equivalent mechanisms permitted by data protection law.

Data Retention

We retain your personal data only for as long as reasonably necessary for the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements.

In general, we keep customer and booking records for a period that allows us to manage our relationship with you, handle any queries or complaints, and comply with our legal obligations relating to tax and accounts. Technical data and website usage logs may be kept for shorter periods necessary for security, troubleshooting and analytical purposes. When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be linked to an identifiable individual.

Your Data Protection Rights

If you are a customer or prospective customer of Man with Van Surrey in the Surrey area, you have a number of rights under data protection law in relation to your personal data.

You have the right to be informed about how we collect and use your data, which is the purpose of this Privacy Policy. You have the right of access to obtain confirmation as to whether we process your personal data and to receive a copy of the personal data we hold about you. You have the right to rectification of inaccurate or incomplete personal data concerning you. You have the right to erasure, sometimes known as the right to be forgotten, in certain circumstances where there is no good reason for us to continue processing your data. You have the right to restrict processing of your data in specific situations, for example where you contest its accuracy or object to processing. You have the right to object to certain types of processing carried out on the basis of our legitimate interests, including profiling, where applicable. You have the right to data portability to receive personal data you have provided to us in a structured, commonly used and machine readable format and to transmit those data to another controller where the processing is based on consent or contract and is carried out by automated means. Where we rely on consent for any processing, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing carried out before withdrawal.

Exercising Your Rights

You can exercise any of your data protection rights by contacting us using the contact methods you normally use for our services and clearly stating your request. We may need to verify your identity before responding to your request to protect your privacy and security. We aim to respond to all legitimate requests without undue delay and at the latest within one month, subject to extensions permitted by law for complex or numerous requests.

Security of Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures may include access controls, secure storage systems, staff awareness and appropriate contractual safeguards with our service providers. While we strive to protect your personal data, no system can be completely secure and you should take care when providing information, particularly over the internet.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services. Any changes will be posted as an updated version with a revised effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

Contact and Complaints

If you have any questions about this Privacy Policy, how we handle your personal data as a Man with Van Surrey customer in the Surrey area, or if you wish to raise a concern or exercise your data protection rights, you may contact us using the usual communication channels that you use to interact with our business. You also have the right to lodge a complaint with the UK data protection supervisory authority if you are not satisfied with our response or believe that your data protection rights have been infringed.